What is considered an 'average' Net Promoter Score in the accounting industry?
The accounting industry’s average NPS was 38 in 2024.
What are the highest and lowest possible Net Promoter Scores?
The highest possible NPS is +100, and the lowest is -100
How is the Net Promoter Score calculated?
The NPS is the difference between the percentage of your 'promoters' and the percentage of your 'detractors'. Learn more here.
What are promotors and detractors?
A promoter is a survey respondent who selects a 9 or 10 on survey question #1. A detractor is a respondent who selects 0-6. Learn more here.
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