Surveys FAQs

What do I do if I forget my survey module password?

If you forget your password, click the 'Forgot password?' link on the ABLE login page. Find out more here.

What is considered an 'average' Net Promoter Score?

The average NPS for companies in the United States is +11

What are the highest and lowest possible Net Promoter Scores?

The highest possible NPS is +100, and the lowest is -100

How is the Net Promoter Score calculated?

The NPS is the difference between the percentage of your 'promoters' and the percentage of your 'detractors'. Learn more here.

What are promotors and detractors?

A promoter is a survey respondent who selects a 9 or 10 on survey question #1. A detractor is a respondent who selects 0-6. Learn more here.

More questions? Email us at support@growwithable.com