Survey Questions and Answer Types
To yield impactful results, ABLE's survey includes the standard NPS question and optional core questions that reflect the key aspects of exceptional client service.
Standard NPS Question
- Please indicate how likely you would be to refer this firm to friends, acquaintances, or business associates.
The answer option for this question is a scale of 0-10 and cannot be changed.
Core Questions
(you can choose which questions to include)
- Meets deadlines and provides service in a timely manner.
- Exhibits courtesy and professionalism when serving our account.
- Deploys the appropriate level of technical expertise to complete our engagement promptly and efficiently.
- Is easily accessible for meetings, phone calls, and follow-up as needed.
- Provides finished products (returns, reports, etc.) that are useful in their content and professional in their appearance.
- Looks beyond standard solutions and makes innovative recommendations when appropriate.
- Provides regular updates on the status of our engagement.
- Is on top of regulatory, legislative and other economic changes that affect our personal and professional situations and brings them to my attention as appropriate.
- Delivers proactive service, solutions and advice based on a thorough understanding of my individual and organizational needs.
- I consistently receive a high level of value for the fees I pay.
- Please indicate your overall level of satisfaction with the services and attentiveness of the firm.
Answer options for the core questions can be set at the survey level and include:
Tip: All surveys will include an additional comment field for the recipient to provide any additional feedback.
More questions? Email us at support@growwithable.com
